Dale Carnegie on 6 Ways to Make People Like You
Principle 1. Become genuinely interested in other people.
Principle 2. Smile.
Principle 3. Remember that a person's name is to that person the sweetest and most important sound in any language.
Principle 4. Be a good listener: Encourage others to talk about themselves.
Principle 5. Talk in terms of the other person's interests.
Principle 6. Make the other person feel important - and do it sincerely."
(Source: How to Win Friends and Influence People)
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